General / Platform FAQs 6 How do I report general feedback or suggestions? How often are new features released? Is the platform available internationally? Which devices are supported? How does the platform work? What is LoyaltyCup?
For Customers (End-Users of the Loyalty App) 8 How do I redeem my rewards? Can I delete my account or personal data? How is my personal information used? I didn’t receive points for my last purchase—what now? Do my points expire? How do I earn points or stamps for my purchases? Do I need to pay to use the loyalty app? How do I download and set up the loyalty app?
For Shops (Businesses Using the Loyalty Program) 7 How can I encourage more customers to join the loyalty program? Can I send promotions or announcements to my loyalty app users? What are the costs associated with using LoyaltyCup? Can I choose what kind of rewards to offer, and how points are earned? How can I customize the look and feel of the loyalty app to match my brand? Can I integrate LoyaltyCup with my existing POS or eCommerce platform? How do I get started with the LoyaltyCup program for my shop?
Privacy & Security 7 How often do you update your security measures? What if I suspect a security breach or unauthorized access to my account? Do you comply with GDPR or other data protection regulations? Can I request the deletion of my data? Where is my data stored? Do you share my data with third parties? How is my personal information protected?
Technical Support & Troubleshooting 4 Are there any self-help resources for troubleshooting? The app keeps crashing. What can I do? How do I report a bug or technical glitch? The app isn’t updating my points or rewards. What now?
Legal & Compliance 6 Do you offer indemnification or warranties related to the platform’s use? How do you handle disputes or complaints? Can I request a copy of my personal information or ask for it to be deleted under applicable data protection laws? How does LoyaltyCup handle data protection laws like GDPR or CCPA? Are there any regional restrictions or legal requirements for using LoyaltyCup? Where can I find the Terms and Conditions and Privacy Policy for this service?
